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Archive for the ‘ISO 27001’ Category

Houston, TX, USA, Dec. 05, 2016Principle Information Technology, the leading platform for solutions and services that span the range of Cloud, IoT, BPM, ERP (SAP, Oracle etc.), Project Management and mobility, announced that it has awarded compliance to ISO 9001:2015, ISO/IEC 27001:2013 and ISO 20000:2011 certification for quality management system (QMS), information security management system (ISMS) and IT service management system (ITSMS) with the help of Global Manager Group’s consultancy services. The certifications are granted by ISOQAR – UKAS, UK based widely recognized and prestigious certifying body after successfully audited the implemented all 3  systems with hard work of more than 4 months of system establishment by Principle Information Technology company. This is the big achievement for the company to get all the 3 certificated from globally reputed company ISOQAR by implementing integrated systems for QMS, ISMS and ITSMS.

Global Manager Group has completed ISO 9001, ISO 27001 and ISO 20000 certification consultancy projects within time limits by implementing effective QMS, ISMS and ITSMS within Principle InfoTech process areas at Houston, United States. ISO 9001 helps organization to achieve quality requirements in all departments, which results in continuous improvements. ISO 27001 helps organizations manage the security of information assets, including financial and third-party information, and helps ensure that risk, governance, and compliance practices meet the most rigid standards. ISO 20000 helps organization to control for providing software support services related to ERP which includes SAP, ORACLE, BPM-tools, HANA & Luxon etc., to their clients. ISO QAR, UKAS accredited certifying body has awarded Principle Information Technology Company the certification after completion of a rigorous third-party audit of its QMS, ISMS, ITSMS and related business processes. Principle InfoTech’s ISO 9001 audit, ISO 27001 audit and ISO 20000 final audit follows successful recommendation and completion of Global Manager Group’s ISO Consultancy project at USA.

During this highly technical consultancy project, Global Manager Group has helped Principle InfoTech to understand requirements via online ISO training programs on ISO 9001, ISO 27001 and ISO 20000 system awareness, gap analysis, work management, ISO documentation preparation, auditor trainings, internal audit as well as final assessment audit, done by UKAS accredited certifying body auditors from 3rd to 8th November 2016. The ISO/IEC 20000 is given by ISOQAR certifying body with accreditation of reputed company APMG international.

Global Manager Group helps Software solution provide company to aware of the requirements of quality management system as well as need to maintain the highest standard for securing the data of customers as well as service management systems. With this achievement of ISO 9001, ISO 27001, ISO 20000 certifications – Principle InfoTech has assured that customers have confidence in their commitment to quality process as well as secure and protect their data and that of their suppliers.

In today???s cutthroat competition, businesses certainly need to stand unique to get the attention of masses and reap profits. ISO certification is a vital thing here, as it helps your organisation to stand tall, unique and reliable to the masses. In addition, six sigma also aids to lift the repute your organisation not only nationally, but also globally. However, there are various different types of ISO certifications, but you need to choose the one depending on your industry and requirements. You can come across ISO 14001, ISO 17025, ISO 27001 and ISO 9001.

However, after you decide your mind for getting an ISO certification for your company, you will need some kind of professional assistance here, as it is not an easy task to obtain an ISO certification on your own. Global Manager Group understands this dilemma and thus, is proud to offer its ISO certification as well as six sigma solutions to businesses not only in the USA and UK, but also in South Africa, Canada, London, Saudi Arabia and other parts of the world.

ISO 14001:

Every organisation has some or the other kind of environmental influence. The ISO 14001 certification prevents your organisation if it gets into some problem for violating environmental regulations.

With Global Manager Group???s ISO 14001 certification, you are eligible for the following benefits:

  • Effective management of environmental risks
  • Increased access to potential customers as well as business partners
  • Regulatory and legal compliance
  • Reduction in public liability insurance expenses
  • ??Continual enhancement in the production procedures to efficiently utilise raw materials
  • Improved production performance resulting in reduction in costs

Furthermore, the ISO 14001 certification is compatible with other ISO standards such as ISO 27001 and ISO 9001.

Next, the ISO 17025 certification from Global Manager Group accredits your calibration and testing lab. This ISO standard accredits quality management system and technical requisites to make sure that your lab is fully equipped to conduct various calibration and testing activities.

ISO 27001:

Alike ISO 14001 certification, ISO 27001 standard too plays a vital role in the growth and sustenance of your organisation. It is one of the leading ISO standard meant for information security management. Having ISO 27001 from Global Manager Group will help you safeguard the confidentiality as well as integrity of information in your organisation. In fact, this ISO standard not only focuses on information technology alone, as it also concentrates on other vital assets of your organisation.

ISO 9001:

An ISO 9001 certification from Global Manager Group will provide you the following benefits:

  • You get a consistent, common and apparent system
  • Your employees clearly understand as what they need to do
  • Effective management control
  • Organised business operations
  • Quality output
  • Better business prospect and more

Six Sigma Training from Global Manager Group:

By availing the excellent six sigma training for your organisation, you qualify yourself to avail the following benefits:

  • Effective utilisation of the resources
  • High percentage of employee satisfaction
  • Improved company reputation
  • Improved business relations and more

Expert six sigma trainers at Global Manager Group are capable enough to train your employees regarding the ins and outs of six sigma and its benefits to the organisation.

Thus, right from ISO standards to six sigma training, you get it at Global Manager Group under a single roof.

ISO Certification ascertains the credibility of your company since an independent organization confirms that you comply with ISO standards. The ISO certification certifies the quality management system of an organization. Acquiring an ISO certification has significant number of benefits attached to it. The ISO certification is a compulsion for suppliers of major purchasers therefore an ISO certification goes a long way in making deals with suppliers as well as marketing one???s product. It is usually observed that ISO certification provides organizations with greater return on assets as compared to their peer companies in the same industry.

ISO certification can be obtained from the many third party certification bodies and it is a widely used management tool. It is generally found that ISO certified companies show superior operational performances. An ISO certification results in superior market performance as well. Investors are usually more confident about investing in ISO certified companies and rightly so since it has been observed that those investing in ISO certified companies are most likely to get better dividends. The process of ISO certification often leads to process improvement within the organization and the results of such improvements can be seen externally as well.

An ISO Certification has shown increase in customer satisfaction and therefore results in greater retention of customers. An ISO certificate is excellent for marketing purposes especially if a company is looking forward to trade in international circles. It also plays a major role in providing awareness as well as a morale boost for employees. It helps in effective utilization of resources, reducing wastage in an organization. As a result of a combination of these factors an ISO certification often results in an increase in profit for an organization.

The advantages of ISO certification are many but there are hassles involved in the process of procurement of license as well. The paperwork and preparation required for an ISO certification is a lot of work and it is often criticized for that purpose. It is without a doubt a beneficial certificate but there are complications in the process therefore training in the ISO certification process can be extremely beneficial for companies as it can help them save time and money.

There are many organizations that offer help in the form of training to organizations seeking quality certifications like ISO certification. These organizations perform a variety of services to train your company for an ISO audit like conducting awareness program for the employees and training them, prepare documents as per requirement of the organization, perform internal audits, suggest corrective actions for unconformities if any and many more. These services are usually offered at a reasonable rate. Some organizations offer training programs online as well that can help save on time and money.

ISO: 22000 ???2005 Documentation AND STEPS IN DETAILS


Food safety is related to the presence of food borne hazards in food at the point of consumption. As the introduction of food safety hazards can occur at any stage of the food chain, adequate control throughout the food chain is essential. Thus, food safety is ensured through the combined efforts of all personnel.

ISO: 22000 are a generic document and it does not specify ???how??? to do, but only states ???what??? to do. As per the standard, the Food Safety Management System should be documented and be demonstrable in the manner consistent with the requirements of ISO 22000: 2005 models. The total demonstration in the Food safety management System consists of following.

* Interactive communication
* System management
* Prerequisite programmes
* HACCP principle

The total demonstration in the Food safety management System consists of following Documents

* Procedure Manual
* Exhibits / HACCP Plan / Hazard analysis
* Work Instruction/Operating Procedure Manual
* Forms, Records

The amount of documentation should support and efficient quality assurance system without creating a paper bureaucracy. The detail for documenting above four tiers of documents is described in this paper. The total documentation needed for ISO: 22000 comprises of four tiers as shown above.


The Food safety management system consists of a number of documents. Some system should be provided for safe keeping of complex records. It is important to clearly define as to where they should be kept and for how long, and who is responsible for them. Each written procedure should be checked and signed by an authorised person, with issue number and issue date. The Food safety team leader should have a list of all completed procedures, applicable to the individual departmental activities. Against each listed document the number should be shown together with the date of the latest change. It is also called a ???Master Copy???. It is a yardstick against which any other controlled copy can be judged.

From time to time the Committee for Management Review and Corrective Action may put forward recommendations for change in the procedure. The Food safety team leader should be responsible for implementing the change. For making a change, the new page should be circulated to the keeper of the controlled copy of the document with an instruction to insert the new page in order and return the replaced page to the Food safety team leader. Thus outdated documents will be removed from circulation. The staff should know the change, which has been made, and everyone should implement the new procedure.


A safety team in a company should be appointed for Hazard analysis huge documentation of system to complete the work in targeted time with the help of different committees as per details given below.

(A) Steering Committee :-

The Steering Committee should consist of person from top management and a ???food Safety Team Leader???, who should preferably be ???Quality Assurance Manager???. The top management person will be responsible in formulating ???Food Safety policy???, management reviews, contract reviews, defining responsibilities, provide adequate resources for implementation etc.

The ???Food Safety Team Leader??? is responsible for making Documents by giving management intention to achieve Food Safety with reference to different clauses of ISO 22000 standard and document macro level system. He is also responsible for documenting general procedure applicable to all and ensuring effective distribution of the food safety policy, distribution of controlled copies and the amendments in those copies (document control), resolving all food safety matters arising within a company, with customers, vendors and the certifying authority.

(B) Food safety team: –

It should consist of the departmental heads and food safety team leader. They will be responsible for hazard analysis. Based on that also responsible for hazard assessment. Also responsible for approval of various documents and flow diagrams.


It is a manual comprising of a number of quality procedures, each procedure being independent in it. Procedure manual should be made department wise / element wise. Generally the Food Safety Team Leader prepares these quality procedures. They are considered to be the core of the system documentation for Food safety attainment and assurance. As per ISO 22000: 2005 standard the procedures listed below is required.

List of mandatory documented procedures

5. Exhibits / HACCP Plan / Hazard Analysis: –

The standard requires HACCP Plan and Hazard analysis is the main hart of the system. This documents provides assurance of safe food to consumers. The Food safety team before must approve this both documents to implement.


The standard requires work instructions to be available, where the absence of such instruction would adversely affect quality. In the practical sense, work instruction may be written, drawings, photographs, computer menu options, machine care / operation, work production documentation etc. These are practical documents. Hence the authority for the initiation of work instructions should be given to the supervisor of the particular area in which he / she is working. The final draft of the work instruction should be checked and approved by the Head of the department.

Work instructions deals with shop-floor level of activities. Their purpose is to clearly direct the operator as to what has to be done, and what standard of workmanship is required. The instructions must therefore clearly identify:

??? What has to be done?
??? The correct sequence of activities.
??? Any special, environmental conditions, e.g. temperature, humidity cleanliness etc.
??? Reference to standards / codes of practice which must be complied with

In case of special processes, work instructions are a mandatory element and for this, detailed instructions are needed. These work instructions should be written in the local language, so that the operators easily understand them. For the laboratory or Q.C. activity and calibration of instruments the operating procedure is documented describing how particular activity shall be done.


Forms, records etc. are supporting documents used by the company to record information for different procedures followed. They belong to the last and fourth tier of documentation. They link the activities written in the procedure to the records kept in the department. This documentation serves to demonstrate that the Food safety system is operating efficiently to produce the product in accordance with specified requirements of the Standard. These records should be computerised or written neatly with an ink/carbon pen and not with a pencil. They should be legible, easily retrievable and available when asked for by the auditor. List below, gives a list of Records required making a system transparent. On all the forms identification no. And issue no. Of the form shall be required to establish proper document control on them.

List of quality records.

* Records for Management review.
* Records for responsibility and authority
* Records for communication
* Records for Emergency preparedness
* Records of education, training, skills and experience.
* Records needed to provided evidence that the realization of safe products and planning for the same.
* Records of results of Prerequisite programmes (PRPs)
* Records for data collection for Hazard analysis.
* Records for verification of flow diagrams.
* Records for Hazard analysis.
* Records for Hazard assessment.
* Records for Effective monitoring of control measures.
* Records for established Operational PRPs.
* Records for HACCP plan.
* Records for selection and implementation of CCP (Critical control points).
* Records for monitoring of CCP.
* Records for verification activities.
* Traceability (where it is requirement).
* Records for correction.
* Records for corrective action.
* Records for potentially unsafe products.
* Records for release of unsafe products as safe
* Records of authority responsible for release of product
* Records for disposition of nonconforming products.
* Records for withdrawals of unsafe products.
* Records for validation of control measure combinations.
* Results of calibration and verification
* Results of calibration and verification.
* Records of internal audits.
* Records of analysis of verification activities.
* Records of continual improvement.
* Records of system updation.

8. STEPS FOR INSTALLATION OF ISO: 22000 Food safety managementsystems:

All the progressive units in India, which are in the export market today, have adopted some system of obtaining the safe food product. Experience of other industries in India and outside India shows that extensive efforts on the part of each and every person in the organisation are needed for upgrading the existing system to meet the requirements of ISO: 22000.

The time required for installation of these systems in any company may vary depending upon their present status and work culture. An estimate of 4 to 8 months is required for a unit involving over 100 employees. The total cost of 3 to 10 laces is involved in installation of ISO: 22000 series of standard. The total cost involved consultancy body, fees of certifying body, resource requirement etc. depending on infrastructure available with the company establish system and complexity of work involved.

* Conduct HACCP Awareness Programme (Top + Middle + Bottom Level).
* Form a Team for Documentation and HAZARD Analysis.
* Carry out Hazard Analysis
* Prepare Documents and HACCP Plan of HACCP System.
* Implementation & Train All Personnel in the Use of Procedures & Formats.
* Train Internal Auditors.
* Assess the System Through First Internal Audit.
* Take Corrective Actions.
* Apply for Certification.
* Assess the System Through Second Round of Internal Audit.
* Avail Pre-Certification Audit of Certifying Body.
* Take Actions on Suggestions Given by Them.

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