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What do you think is the most important point for someone that wants to purchase a product or service? It would have to be the quality of the service or product that they purchase. Many people have tried out a lower priced product but found that the business did not have a grasp of quality management. Their output may be poor or just inconsistent. Both of these qualities are things that will surely lose business for a company.

This is why having a great quality management system in place is essential for any business. Not only do you need to meet the quality demands of your customers, you must also maintain your ISO certification so that you are still considered one of the top companies in your niche. The prospect of losing customers should be enough to cause a business owner to pay more attention to their quality but if that is not enough, a failed ISO audit will most definitely do the trick.

QUALITY MANAGEMENT SYSTEM:

QMS audit is one of the key management tools for achieving the objectives set out in order to verify that the individual elements within a QMS system are implemented effectively and suitable in achieving stated QMS objectives. The QMS system audit also provides objective evidence concerning the need for the reduction, elimination and most importantly, prevention of non-conformities. Management for improving the performance of the organisation can use the results of these audits

QMS AUDIT: –

As per ISO standards Audit is defined as – ???A systematic and independent examination to determine whether QMS activities and related results comply with planned arrangements and whether these arrangements are implemented effectively and are suitable to achieve the objectives???.

The QMS audit can be carried out by: –

• Companies own staff or outside consultants called by the company, to give confidence to the management that the system is properly implemented. (Called internal or first party audit)
• Customers who are or wish to enter into business with company or their representatives (called second party audit), and
• Independent accredited body, for certification (called third party audit)

OBJECTIVES OF QMS AUDIT & TYPES OF AUDIT: –

Audits are normally designed for one or more of the following purposes –

• To determine the conformity or non-conformity of the QMS system elements with specified requirements.
• To determine the effectiveness of the implemented QMS system in meeting specified QMS objectives.
• To verify that the QMS system is working as planned.
• To afford an opportunity to improve the QMS systems.
• To meet regulatory requirements.
• To afford and opportunity to improve the QMS systems.

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